FAQs Archive

Q: How Do You Charge For Your Services?

We negotiate pricing with our suppliers to insure you are receiving the best quality at the lowest cost. For our efforts, we charge a small percentage of your order total which is included with the cost of goods on your invoice.

Q: How Do I Submit Payment?

We accept checks, bank wires and transfers through PayPal.

Q: Do I Pay For Everything Up Front?

We will provide you with a cost estimate of your order. Prior to beginning production, a 50% deposit is required. We will keep this deposit as a credit on your account. As soon as your order is ready to leave the production facility, we will apply the credit and collect the remaining balance.

Q: How Much Does Shipping Cost?

Weight and volume are always the biggest determinant of your shipping costs, however be aware of the following that can affect your costs: Freight to port charges (from factory to the port), port to port (air or sea), local delivery, duties, fees to file with customs, insurance (usually only $35), residential delivery vs warehouse delivery, holiday rates and/or rush shipping.

Q: What Are Your Shipping Timeframes?

Depending on how soon you would like product, we can be between 10-30 days once the product arrives at the port.

Q: What Are My Shipping Options?

We ensure you receive your products in a timely manner via freight shipments sent by air or by boat. Most often we suggest shipping via boat to keep your costs down.

Q: Do I Pay For Shipping?

Yes. Costs will depend on how fast you would like your product delivered.

Q: Do I Have to Stick With Using Only One Factory/Supplier?

No, when we first quote with factories, we quote with few different factories to ensure we are getting a fair price.

Q: Who is Making My Product?

We ensure that the factories we work with adhere to strict safe working conditions and are paid a fair wage.